We have found that the extra touches you mentioned, from the L’Occitane toiletries to the fresh fruit & veggie smoothies and pillow-top mattresses, are just a few of the things that set us apart from the chain hotels in Palo Alto. I am very happy to see that you appreciated our distinct Zen style, which is a fusion of minimalist design and all of the modern comforts and amenities that you would expect in a luxury hotel. Here's to satori.ĭear Owen G, Thank you very much for your thoughtful comments. I suppose you could say this should be expected at an high end boutique hotel, but such welcome is always appreciated (I took an apple instead). I had arrived late with no reservation, but the desk received me graciously and magnanimously - offering me cookies after checking in. And, if you are up for a real zen experience - and it is a Sunday morning - zip up to Marin to Green Gulch's public program for meditation instruction, talk, tea and lunch. Near Stanford University campus, a fantastic Whole Foods (where they make liquid nitrogen made ice cream), and just across the street is a Tesla showroom where you can investigate the inner zen-like simplicity of a Tesla chassis. You can just feel the ivy-league and tech atmosphere. Pleasant breakfast room in the morning with amenities like fresh made fruit smoothies. Bath robes, special soaps, and really nice and comfy mattress etc.I slept very well. Rooms had a nice, tidy proportion to them with all the luxury you might expect from upper end boutique. Thank you again for your feedback.While not exactly a zendo for meditation (there is a real one nearby in the Los Altos hills), the style of this hotel mimics the design elements of a traditional Japanese temple for meditation - simplicity and order. Your comments will greatly assist us to continue working on finding new ways of offering additional value to all our guests. I fully understand your concerns, and I wanted to provide you with a brief insight to our price transparency policy. We find that even at our highest price point (ie: last minute reservation for a 1-night stay on a weekday), we end up still being within a range of 20 to 40 percent more economical than our competitors which don’t have a full breakfast buffet as part of what is included in their rate. When we make reservations, we quote our lowest possible price and apply all available discounts without waiting to be asked. We deliberately set our rates so our available discounts within our dynamic pricing are open as long as possible, in addition to accommodating one-night stays when a growing number of hotels in our vicinity require a minimum of two-night stays on busy weekdays. Please allow me to elaborate on a few details about our pricing, which we have a policy of making very transparent. I am very sorry to learn that your stay at The Zen Hotel was not to your satisfaction. Best regards, Ricardo Berrospi General Manager THE ZEN HOTEL 650.493.4492ĭear A J S, Thank you for sharing your feedback. For starters, our recently added Greek Yogurt and Kale-based smoothies have been a great hit with most of our guests! We appreciate your feedback and look forward to another opportunity to welcome you and exceed your expectations. We believe that the presence of hot items such as bacon, sausage and omelets are great elements and we will continue to evaluate what further additions we can implement. We are always open to suggestions on how to enhance our complimentary breakfast. They are just behind our decorative drapes. One small clarification I must make is that every single one of our rooms feature blackout curtains in addition to sheers drapes that can be used during the day. We aim for this in our interactions with every guest and it is great to know we delivered. We are so glad we were able to exceed your expectations. Dear lg_008614, Thank you for your fantastic feedback.
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